-
Customer service
Is anyone else having trouble with getting timely responses from customer service? I am having issues with logging my hikes and no response. Also the lack of social media presence is disappointing.
Thoughts?
-
31 Replies
-
Same here. I know others in our Central Oregon challenge have also had issues. Not sure what’s up. Jeff, who is in charge of our group usually responds quickly.
-
It is a bit concerning. Thanks!
-
Agreed have sent emails with no response.
-
-
I’m having issues too getting in touch. I missing a badge for a mountain I logged.
-
Same here missing badges.
-
I sent them a message via Instagram and they replied earlier in the morning and indicated they would correct this for me however it has yet to have been corrected. Unfortunately this has left me not wanting to do this program again. Which is unfortunate. I worked very hard to get my patch this year.
-
Has your issue been resolved yet? I’m still waiting for mine to be.
-
Hi Shianne! Your Greylock badge is now corrected, and you have the 2024 New England Finisher badge! Thanks for hanging in there. 🙂
-
Thank you Jeff!!
-
I found I’m missing 1 of 5 peak badges but I’m planning on doing more peaks these last couple months of 2024. Messaged Jeff as well.
-
-
I have really had a hard time getting responses (through the site, and via email) which is not at all normal. I sure hope everything is ok with Jeff and the team.
-
I hope everything is OK as well. The first time I’ve had any issues with them.
-
Yes, I’ve been having the same problem. I finished up my six pack for central coast and one of the hikes is not giving me the badge and showing me as a finisher. No one will respond to me as well. Jeff, please help us out.
-
-
Jason — and everyone else,
I’m back! My apologies for my apparent absence. I got sucked in to a full-time job that was consuming all my available time and energy. I know that’s no excuse, but there’s good news. Tomorrow is my last day, and I’m officially retiring! That means I’m back, and will be spending time going through the tickets, addressing the concerns, posting and replying regularly, and active once again on social media.
If you’ve opened a ticket, I’ll be working my way through them in the coming week, and will do my best to get everything back on track.
I’m good, and so stoked that I’ll have time to reconnect with all of you again!
-
Hi Jeff! Thank you. I’m glad to hear you’re okay. Happy retirement!!! Congratulations.
-
Hi Jeff, so glad that you’re OK and welcome back. Yes I have several tickets open regarding my hazard Peak badge not being credited and all of my central coast hikes showing up as 2023 instead of 2024 and also it’s not showing that I am a finisher for the central coast. Appreciate your help Susan Proctor.
-
Susan, I’ve got your 2024 Central Coast badges added, including Hazard. There was an issue with the app that has been fixed for anyone else logging hikes for Central Coast via the app. I still need to correct the dates on the awards, but that will have to wait until tomorrow. And then I have to review other Central Coast challengers who logged hikes via the app.
Congratulations on completing the challenge!
-
There are also issues with the Lake Tahoe badges and completion of the challenge.
-
I signed up for the challenge and nothing came in the mail, so I went out and completed the challenge, and nothing in the mail. Before I sign up for the Colorado or Arizona winter challenge I would like something in the mail, as promised. I also finished the challenge before the other 2 in front of me but it shows me finishing today….please advise if I will receive anything in the mail as I saw everyone else got some merchandise, something to promote. I have over 10,000 followers on Instagram I brought to your page from my post, would like the love recipricated or refund, thank you.
-
Hi Scott! The tracking link for your welcome package shows it was delivered on 11/25. Let me know if that’s not the case.
-
Trying to comment is a chore here. Please fix the bugs
-
Awesome, Jeff! Glad you’re okay. Congratulations on officially retiring!
-
Glad you are back! I love the site and look forward to the 2025 challenges.
-
Congratulations Jeff!!
-
-
Good morning Jeff ! When do you think the lake Tahoe challenge for 2024 will be updated? Thanks.
-
Good morning, Jason. Looking at this now…
-
Thanks. I completed the all the hikes but never registered completed.
-
-
I’m having the same issue here in San Diego – I’ve sent several messages including the Admin, Jeff, but still have not heard back.
-
Still waiting!!
-
Yay! We finally connected. We’ve got your group setup and I will follow up via DM with instructions on adding events.
-
We are all set!! I’ll let you know if anything else comes up!! Thanks for your help!!!
-
Log in to reply.
